Pillows.com reviewProducts, prices, shipping and returns

What Pillows.com sells

Pillows.com sells pillows in a wide range of styles, including hotel pillows, down and feather pillows, polyester pillows, memory foam pillows, body pillows, pillow inserts, wedge pillows, cooling pillows, hypoallergenic pillows, maternity pillows, antibacterial pillows and travel pillows. Pillows can be browsed by sleep position, by support level from soft to extra firm, and by fill material including down alternative, down and feather, memory foam, latex foam and gel infused. Beyond pillows, the brand sells sheets and sheet sets, comforters and duvets, duvet covers, blankets and throws, pillow protectors, pillowcases, pillow shams, mattress protectors and encasements, featherbeds and toppers, weighted blankets and covers, and children’s bedding. The site also carries bedding from hotel brands such as Best Western, Marriott, Hyatt and Westin, and from bedding brands including Pacific Coast Feather Company, Carpenter, Malouf, Pillowtex, Down Etc, Manchester Mills, Restful Nights, Sysco Guest Supply, The Pillow Factory, Downlite, Technogel and PureCare.

Pillows.com prices

Pillows.com lists pillows and bedding across a broad price range. Pillows start at $29.99. In a sample of 100 products read from the store’s public product list, prices run from $9.95 to $496.99, with a middle price of $119.99. Individual examples include the Pillow Factory Comforel Pillow at $39.99, the Down Dreams Classic Firm Pillow at $94.99, the Down Etc. 25% White Goose Down / 75% White Goose Feather Pillow at $144.99, the Technogel Anatomic Pillow at $215, and the Down Dreams Classic Soft & Firm Combo Pack, which includes two pillows, at $174.99.

Pillows.com shipping

Pillows.com ships free on continental United States orders over $99. The Savvy Shipper option costs $9.99 or is free on orders over $99, shipping via UPS SurePost or FedEx Ground Economy with final delivery by the US Postal Service, and transit time is typically 4 to 9 business days. Premium Shipping costs $19.99 to $39.99 and ships via FedEx Home Delivery or UPS Ground, with transit time typically 2 to 4 business days after the order is processed; PO boxes are not accepted for this option. Orders over $500 ship with signature required. Alaska, Hawaii and US territories are excluded from free shipping, with estimated shipping time of 10 to 12 business days. Pillows.com currently offers international shipping to Canada only, and free shipping is not available on orders shipping to Canada. Orders to APO/FPO locations ship via USPS for free over $99 and a flat $19.99 for orders under $99, and can take up to 45 business days.

Pillows.com returns

Pillows.com allows a return for a refund within the first 30 days of the order date, with free shipping on returns. Original shipping charges are non-refundable. Returns must be in like-new condition, which includes intact tags and no stains, markings, human or animal hair, odors or washing; if products are not returned in like-new condition, only a 50% credit is issued. Exchanges can be processed within the first 90 days of the original order date, with up to three free shipping exchanges available. Refunds are processed to the original payment method within 5 business days of the returned item being received. For orders shipped to Canada, customers must cover return shipping costs and are responsible for any customs duties or taxes. Final sale items and promotional products discounted at 40% or more cannot be returned or exchanged.

Discounts and offers at Pillows.com

Pillows.com states several offers that make an order cheaper. Pillows start at $29.99. The site runs a Final Sale section at 50% to 75% off, and a bundle offer of buy 2 get 5% off and buy 4 get 10% off. Free shipping applies to orders of $99 or more after discounts and coupon codes are applied. The site also lists sales, overstock and clearance sections, and a Pillow Finder Quiz to help shoppers choose.

Good to know about Pillows.com

Pillows.com is a veteran-owned business, founded by Abby and Craig Clark, and has been operating since 2004. The brand states that it carries the widest selection of pillows found anywhere and features products found in luxury hotels and resorts around the world. All products are kept in a smoke-free environment. The site offers a Pillow Finder Quiz and bedding experts to help customers choose. Pillows.com recommends replacing pillows every 2 to 3 years and washing them every 6 months. Most pillows arrive in bulk packaging rather than retail packaging, because the brand sources from the same manufacturers that hotels use. Only polyester pillows are vacuum sealed for shipping; down and feather pillows are never vacuum sealed.

What was read

These pages of Pillows.com’s own website, on 9 October 2026:

• Home page
• Shipping policy
• Returns policy
• About page
• Questions and answers
• Product list

This page sets out what Pillows.com offers, from what it publishes about itself. No product was bought or tested.