ZTrunWest & Willow reviewProducts, prices, shipping and returns
West & Willow creates custom pet portraits from photos, with free US shipping on orders over $100 and over 1 million portraits sold.
West & Willow offers ↓
$46
$46
$46
$66
$46
$80
$45
$55
$40
$66
$66
$40Names, prices and pictures as shown at westandwillow.com on 18 Oct 2026. Prices change: the shop's own page is the one that counts.
West & Willow is a brand that creates custom pet portraits from customer photos. It sells portraits, home decor, apparel, jewelry, pet accessories and gifts built around a customer’s pet. It is for pet owners who want a personalised portrait or gift.
What stands out
- Over 1 million pet portraits sold.
- Free shipping on all orders over $100 in the US.
- A free mug is included with a portrait purchase when both items are in the cart.
- A personal satisfaction guarantee runs up to 60 days after the order is placed.
- Portraits are created for a range of animals, from bunnies to pet birds.
West & Willow offers
- Free shippingGet deal
Free US shipping on orders over $100; $10 flat rate below. No code is needed. From the shipping page of West & Willow, read on 18 October 2026.
"Get deal" opens West & Willow in a new tab. We may earn a commission on what you buy.
How West & Willow compares
Its terms beside those of the 35 gifts and stationery shops read on this site so far. Every figure is taken from that shop's own pages.
| Shop | Returns window | Free shipping from | Prices seen |
|---|---|---|---|
| Farrar-tanner | 60 days | £100 | £27 to £292.49 |
| ban.do | 30 days | $75 | $5.97 to $168 |
| Bird Collective | 30 days | – | $3 to $229.95 |
| CLOTH & PAPER | 30 days | $100 | $2 to $280 |
| Fresh Sends | 30 days | – | $3 to $139 |
| FreshCut Paper | 30 days | – | $5 to $149.25 |
| Hosanna Revival | 30 days | – | $2.90 to $89.90 |
| laurel denise | 30 days | $100 | $4 to $83.50 |
| Number Artist | 30 days | – | $24.95 to $54.95 |
| West & Willow | – | $100 | $0.98 to $281 |
Three more readings of West & Willow
Each was given the same pages of westandwillow.com and asked what the brand does well. None of them has seen or used the products; software then checked every figure they wrote against those pages.
Personalised portraits with broad custom product range
West & Willow creates custom pet portraits from customer-submitted photos, offering styles including modern, line drawing, memorial and royal designs. Portraits can feature one, two or three pets, and the brand also produces a wide range of personalised products: apparel, jewellery, home decor, mugs, phone cases and pet accessories. The catalogue sample shows prices from $0.98 to $281, with a mid-price of $60. A custom pet portrait starts from $77. US orders over $100 ship free; otherwise shipping is a $10 flat rate. US delivery typically takes 2-3 weeks, extending to 4 weeks during holidays. Products are final sale, with replacements offered for wrong or damaged items reported within 48 hours. It suits pet owners seeking a personalised gift.
Custom pet portraits with free shipping over $100
West & Willow creates custom pet portraits from photos, offering many styles such as modern, memorial, and line drawing portraits. The brand sells over 100 products including apparel, jewelry, home decor, and mugs. It offers free shipping on all orders over $100 in the US, with a $10 flat rate for orders under $100 in the USA and for all orders in Canada, UK, Australia, and select European countries. Returns are not offered because products are customized and final sale, but wrong products, incorrect sizes or prints, or damaged items are replaced without question. Orders can be cancelled or changed within 30 minutes of placement.
Custom pet portraits, fast
West & Willow creates custom pet portraits from customer-submitted photos, offering styles like modern, memorial, line drawing, and royal designs. The brand provides free shipping on US orders over $100 and charges a $10 flat rate for orders under that threshold or for international destinations including Canada, the UK, Australia, and select European countries. All sales are final due to the personalized nature of the products, though replacements are offered for damaged or incorrect items reported within 48 hours. Orders can be changed or canceled within 30 minutes of placement. The brand also includes a free mug with portrait purchases and supports multiple pets in a single portrait. It suits pet owners seeking personalized home decor and gifts.
Watch
What West & Willow sells
West & Willow sells custom pet portraits in several styles, including the Modern Pet Portrait, the Royal Pet Portrait, the Line Drawing Pet Portrait, the Memorial Pet Portrait and the Desktop Portrait. Portraits can feature one pet, two pets or three pets. The brand also sells custom products across Apparel, Jewelry & Accessories, Home Decor, Mugs, Pet Accessories and Gifts. Products listed in the catalogue include Pet Inspired Pajama Pants, Custom Embroidered Pet Crewneck, Custom Engraved Bone Ring, Custom Shaped Pet Portrait Pillows, Custom One Pet Portrait Candle, Custom Engraved Pet Portrait Necklace and Custom Pet Face Phone Cases. A Digital Download of the completed artwork is available as an add-on to any physical product.
West & Willow prices
West & Willow’s best-selling Custom Pet Portrait is listed from $77.00, reduced from an old price of $105.00. The Prince Custom Pet Portrait and the Custom Pet Line Drawing Portrait are also listed from $77.00, reduced from $105.00. In the store’s product list, prices run from $0.98 to $281, with a middle price of $60. Listed examples include Custom One Pet Portrait at $46, Custom Two Pet Portrait at $66, Custom Embroidered Pet Crewneck at $80, Custom Engraved Bone Ring at $45, Custom Shaped Pet Portrait Pillows at $55, Custom One Pet Portrait Candle at $40 and Custom Engraved Pet Portrait Necklace at $40. The site also lists Gifts Under $50 and Gifts Under $100.
West & Willow shipping
West & Willow offers free shipping on all orders over $100 in the US only. For orders under $100 in the US, the brand charges $10 flat rate shipping. Orders shipping to the UK, Canada and Australia ship for a $25 flat rate, and the brand states it currently ships to the USA, Canada, UK, Australia and select European countries. Within the US, orders typically arrive within 2-3 weeks, and during holiday periods shipping times may be longer, up to 4 weeks. For the UK, Australia, Canada and Europe, orders are estimated to arrive within 3-4 weeks, and up to 5 weeks during peak holiday seasons. West & Willow cannot ship to military addresses.
West & Willow returns
West & Willow cannot offer returns on its custom products, and all products are final sale. If the wrong product, an incorrect size or print arrives, or a product was damaged in transit, the brand will replace it without question, provided the customer lets it know within 48 hours of receiving the order. West & Willow offers a personal satisfaction guarantee up to 60 days after the order is placed. Orders can be cancelled or changed within 30 minutes of being placed; after 30 minutes, cancellation and change requests are granted at the brand’s discretion.
Discounts and offers at West & Willow
West & Willow offers a free mug with a portrait purchase: customers add any portrait to their cart and add a mug from the bundle page, and once both items are in the cart the mug is automatically free. The brand also runs a Give $20, Get $20 referral offer. West & Willow offers free shipping on all orders over $100 in the US. Only one promo code may be used per order, and promo codes cannot be combined.
Good to know about West & Willow
West & Willow was founded by Ben Lebowitz, who started the brand after searching for a pet portrait in a style that matched his modern design aesthetic. The brand states it has sold over 1 million portraits. West & Willow creates portraits for a range of animals, from bunnies to pet birds, and does not create portraits of humans. Skip the Line is an optional add-on that moves a custom portrait’s artwork to the front of the artist queue; it does not change shipping speed or transit time. Limited edition backgrounds are offered every season and are never available for purchase again once the season has passed.
What was read
These pages of West & Willow’s own website, on 18 October 2026:
This page sets out what West & Willow offers, from what it publishes about itself. No product was bought or tested.
In the words of West & Willow
We offer FREE shipping on all orders over $100+ in the US only.
For orders under $100 in the USA, we charge $10 flat rate shipping.
We currently ship to the USA, Canada, UK, Australia, and select European countries.
Due to the customized nature of these products that we produce at West & Willow, we cannot offer returns.
Short answers
How much does West & Willow charge for shipping?
West & Willow offers free shipping on all orders over $100 in the US only. For orders under $100 in the US, the brand charges $10 flat rate shipping, and orders shipping to the UK, Canada and Australia ship for a $25 flat rate.
Which countries does West & Willow ship to?
West & Willow currently ships to the USA, Canada, UK, Australia and select European countries. The brand cannot ship to military addresses.
Can I return a West & Willow pet portrait?
West & Willow cannot offer returns on its custom products, and all products are final sale. The brand offers a personal satisfaction guarantee up to 60 days after the order is placed.
How long do West & Willow orders take to arrive?
Within the US, West & Willow orders typically arrive within 2-3 weeks, and up to 4 weeks during holiday periods. For the UK, Australia, Canada and Europe, orders are estimated to arrive within 3-4 weeks, and up to 5 weeks during peak holiday seasons.
Can I cancel or change a West & Willow order after placing it?
West & Willow allows orders to be cancelled or changed within 30 minutes of being placed. After 30 minutes, cancellation and change requests are granted at the brand's discretion.
What does West & Willow sell?
West & Willow sells custom pet portraits in styles including Modern, Royal, Line Drawing, Memorial and Desktop, plus custom products across apparel, jewelry and accessories, home decor, mugs, pet accessories and gifts.
See it at West & Willow
Visit West & WillowWe may earn a commission when you buy through links on this page. It costs you nothing extra. How this works. How these pages are made. Work at West & Willow? Corrections and removals.
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