You Know Who’s reviewProducts, prices, shipping and returns

What You Know Who’s sells

You Know Who’s sells branded clothing for women, men and children, including knitwear, tops, bottoms, dresses, coats and jackets, footwear, loungewear, nightwear, schoolwear, underwear and socks and tights. It also sells bags and purses, beauty and haircare items, and home goods such as bedding, bathroom items, kitchen and dining pieces, home furnishings, garden items and items for pets. The range includes seasonal Christmas items such as Christmas jumpers, lights, decorations, gifts and bedding. Products in the store’s catalogue sample include jumpers, gloves, t-shirts, sweaters, coats, hats and door mats, with prices in that sample running from £1 to £45.

You Know Who’s prices

You Know Who’s offers discounts of up to 90% off the original retail price on surplus branded stock. In the store’s product catalogue sample of 100 products, prices run from £1 to £45, with a middle price of £8. Listed items on the site include Christmas jumpers at £12 reduced from £24.99, a girls’ Minnie Mouse Christmas sleepsuit at £2.50, a girls’ Merry and Bright jumper at £5, and a ladies’ cream relaxed crew neck jumper and a men’s Tokyo laundry robe each at £15.

You Know Who’s shipping

You Know Who’s ships from a UK-based warehouse with several courier options. DHL Standard Service (up to 30kg) takes up to 7 days, as do Evri Parcel (up to 3kg) and Evri Standard (up to 2kg). Next Day Delivery is available with DHL (up to 30kg) and Evri (up to 2kg and up to 3kg), dispatched the same day when ordered before 12pm Monday to Thursday, excluding bank holidays. Next Day Delivery excludes Northern Ireland, the Scottish Highlands, rural and remote areas. Orders placed during bank holidays are processed the next working day, and standard delivery takes up to 7 working days.

You Know Who’s returns

You Know Who’s offers free returns within 14 days of delivery. You can notify the brand about a return within 14 days from delivery and then have a further 14 days to send the items back. Items must be unworn or unused, with tags, and in their original packaging where applicable. Pillows, duvets and bedding cannot be returned for hygiene reasons, and underwear is also non-returnable for hygiene reasons. Returns are arranged through the brand’s Returns Portal, which provides a free shipping label. Once a return is received and inspected, which can take up to 7 working days, refunds are issued to the original payment method, and original postage costs are non-refundable.

Discounts and offers at You Know Who’s

You Know Who’s offers 10% off your first order when you sign up to its email newsletter. The site also runs multi-buy offers such as 2 for £15 Mix n Match on selected women’s items, 20% off towels, and sale sections including Clearance, Christmas Sale and £5 or Less. Discounts of up to 90% off the original retail price apply across the range of surplus branded stock.

Good to know about You Know Who’s

You Know Who’s is a family-run business that has been trading for over 50 years and operates nine stores across England, Scotland and Wales. The brand buys surplus stock from major retailers, keeping garments out of landfills and offering them at reduced prices. It is rated 4.5 on Trustpilot with over 27,000 reviews. Klarna and Clearpay are available as payment options. Customer service works Monday to Friday from 08:00 to 16:30 UK time and aims to respond to emails within 2 to 3 working days. The brand does not offer exchanges; items are returned and a new order is placed instead.

What was read

These pages of You Know Who’s’s own website, on 17 October 2026:

• Home page
• Shipping policy
• Returns policy
• About page
• Questions and answers
• Product list

This page sets out what You Know Who’s offers, from what it publishes about itself. No product was bought or tested.