Tiso reviewProducts, prices, shipping and returns

What Tiso sells

Tiso sells outdoor clothing, camping equipment, cycling and climbing gear across men’s, women’s and kids’ ranges. Its categories include jackets, waterproofs, fleece and midlayers, trousers and shorts, t-shirts and shirts, rucksacks and luggage, and accessories such as gloves, hats and socks. Footwear covers walking boots, walking shoes, running shoes, sandals, wellies, climbing shoes and crampons. It also stocks bikes, cycling clothing, helmets and protection, parts and tools, ski gear, and equipment for camping, hiking, watersports, climbing and running. Brands listed on the site include Arc’teryx, Berghaus, Columbia, Montane, On, Passenger, Patagonia, Rab, Scarpa and The North Face.

Tiso prices

Tiso’s product list runs from low-priced accessories to high-end equipment. In a sample of 100 products read from the store’s public list, prices run from 10 GBP to 3499 GBP, with a middle price of 199 GBP. Examples include a merino beanie at 40 GBP, a men’s insulated jacket at 199 GBP, a pair of GORE-TEX shoes at 220 GBP, crampons at 210 GBP and a hybrid e-bike at 3299 GBP.

Tiso shipping

Tiso charges £3.99 for standard delivery and offers free delivery on orders over £50. Standard delivery aims to arrive in 3-5 working days, and free delivery excludes bikes and some large items. Large item delivery costs £9.99, very heavy delivery costs £19.99, and bike delivery costs £24.99 with a 5-10 working day aim. Tiso dispatches orders only to addresses within the United Kingdom and Northern Ireland, and does not deliver to P.O. boxes, mail forwarding services or self storage units. Click and collect is free at selected stores and can take up to 7 working days to arrive in store. Inflatable kayaks and paddleboards qualify for free delivery on orders over £50, with orders under £50 charged the standard £3.99 fee.

Tiso returns

Tiso gives online buyers 30 days from delivery to return goods, or 14 days for sale items, with refund or exchange offered when labels are attached, the product is unused and documentation is included. Returns made through the online portal for a change of mind carry a postage charge from £4.50. Goods can also be returned to any Tiso or Alpine Bikes store with the despatch note. Returns can take up to 14 days to process after they arrive. For exchanges, Tiso recommends re-ordering the required item and returning the original for a refund.

Discounts and offers at Tiso

Tiso runs a mid-season sale with up to 60% off, and its site carries a dedicated outlet section for men’s and women’s sale items across clothing and footwear. Free delivery applies on orders over £50, and free click and collect is available on all orders at selected stores. The Cycle to Work scheme is available, and e-gift cards can be bought online.

Good to know about Tiso

Tiso was founded in 1962 by Graham and Maude Tiso, who started trading from the back room of a boat shop in Edinburgh. The company opened its first Outdoor Experience store in Leith in 1998, featuring a waterproof testing cabinet, a boot test path, a stove test area and a water purification well. Tiso acquired Alpine Bikes in 2006 and the George Fisher business in Keswick in 2007, and JD Sports invested in the Tiso Group in 2014. Bikes bought from Tiso are fully built and checked through a pre-dispatch safety inspection before being partly dismantled for shipping.

What was read

These pages of Tiso’s own website, on 17 October 2026:

• Home page
• Shipping policy
• Returns policy
• About page
• Questions and answers
• Product list

This page sets out what Tiso offers, from what it publishes about itself. No product was bought or tested.