Gray-Nicolls reviewProducts, prices, shipping and returns

What Gray-Nicolls sells

Gray-Nicolls sells cricket bats across families including GEM, Havoc, Imperia, Classic, NEOCORE, Legend, Longbow and Powerscoop, with player editions and junior and Australian and New Zealand bats also listed. The range covers batting gloves, batting pads, helmets and helmet accessories, body armour, shoes for indoor and outdoor play, wicketkeeping gloves, pads and inners, luggage and accessories such as match balls, training equipment, stumps and gift cards, and clothing including match whites, coloured match clothing, women’s and junior ranges, and off-field items. The site also offers an outlet section and a professional bat repair and refurbishment service covering crack repairs, edge and toe repairs, handle replacements, rebinding, re-gripping and full refurbishments.

Gray-Nicolls prices

Gray-Nicolls lists outlet items by price band, with cricket equipment and clothing grouped under £50, under £100, under £150, under £200 and under £300. A sample of 100 products from the store’s public list ran from £10.99 to £68.99, with a middle price of £32.99, covering mid layers, bodywarmers, shirts, trousers, bags and caps. Individual items in the same sample included a Helmet Clad at £11.99, an Ultimate 360 Cricket Helmet Senior at £84.99, a Classic Pro Performance Wicketkeeping Glove at £149.99 and an Ultimate 360 Pro Cricket Helmet at £191.99.

Gray-Nicolls shipping

Gray-Nicolls ships free on UK mainland orders over £15, with delivery in up to 3 working days. Orders from £0.00 to £14.99 cost £3.95 to ship to the UK. Free shipping to EU countries applies on orders over £130, with a fixed £20 charge below that and delivery in up to 10 working days. Free shipping to the United States and Canada applies on orders from £200.00 to £600.00, with £10.00 charged from £100.00 to £199.99 and £25.00 below £100.00. Free shipping to the rest of the world applies on orders from £250.00 to £2,000.00, with £25.00 charged below that. Orders to other non-EU destinations including Gibraltar, Guernsey, Norway, Switzerland, Georgia and Jersey ship free from £150.00 and up. Orders placed before 11am on weekdays are aimed to be dispatched the same day, with cricket bats taking up to 5 working days and club embellished orders up to 7 working days.

Gray-Nicolls returns

Gray-Nicolls offers free returns on all UK orders through a self-service tool, activatable up to 30 days from receipt of the order, with 14 working days to complete the process once the return is opened. A pre-paid UPS label can be printed for drop-off at a UPS Access Point, or customers can pay for their own courier. Goods must be returned unused with packaging and tags attached, and personalised or initialled items are only returnable if faulty or affected by embellishment errors. EU customers can also use the self-service returns centre and are refunded up to the original value of the order excluding shipping, with return shipping paid by the customer. Outside the EU, returns are refund only and the sender pays the cost of return. The brand offers a 6-month guarantee on most products, excluding goods designed for short-term maximised performance such as premium match balls.

Good to know about Gray-Nicolls

Gray-Nicolls grows its own English willow and says it is the only company in the industry to do so, with a plantation at Etchingham that has remained in the company’s hands since the 1920s and operations at Robertsbridge. Each cleft is air-dried for around six weeks, graded by master graders, shaped by Master Bat Makers, pressed and struck with a traditional Lignum Vitae mallet before the bat carries the Gray-Nicolls name. The brand offers a concierge service on certain bats to choose a desired weight, size guides across clothing, footwear, protective equipment and bats, bat sizing from size 0 to 6 through Harrow, Short Handle and Long Blade or Long Handle, and a loyalty programme where points are redeemed as vouchers through the account loyalty hub, with one voucher allowed per order.

What was read

These pages of Gray-Nicolls’s own website, on 9 October 2026:

• Home page
• Shipping policy
• Returns policy
• About page
• Questions and answers
• Product list

This page sets out what Gray-Nicolls offers, from what it publishes about itself. No product was bought or tested.