Hug Rug reviewProducts, prices, shipping and returns

What Hug Rug sells

Hug Rug sells washable rugs, doormats, runners and bath mats. Its rugs come in sizes from small to extra large and in circle shapes, in materials including wool, viscose, sisal, sheepskin, jute, recycled PET plastic and polypropylene. Its doormats include indoor, outdoor, cotton, coir and washable styles, and its runners come in short, medium and long lengths. The range also includes collections made with Highgrove by Sanderson, Sophie Allport, Morris & Co., Scion, Herdy, Graham & Brown, Livingetc and Sally Swannell.

Hug Rug prices

Hug Rug prices start from £24.99 for a Morris & Co. Strawberry Thief Red Coir Doormat and £25.99 for a Plain Fleck Linen Washable Doormat. A Candy Bright Stripe Washable Runner and a Plain Fleck Soft Silver Runner are both from £64.99, a Sisal Light Beige with Black Border Rug is from £100.00, and an English Garden Eco-Washable Rug is from £205.99. Across a sample of 100 products on the site, prices run from £35 to £490, with a middle price of £226.99.

Hug Rug shipping

Hug Rug ships free on orders over £75 in the UK mainland. Standard UK mainland delivery costs £5.95 for orders under £75 and takes 3-5 working days, with up to 7 working days for items ordered in sale events. Delivery to Northern Ireland, the Scottish Highlands & Islands and the Channel Islands costs £15 for orders over £75 and £20 for orders under £75. Delivery to Europe takes 5-7 working days, with costs calculated at checkout, and delivery to the rest of the world takes 5-10 working days, with pricing available at checkout. All deliveries outside the UK are shipped on a Delivery Duty Paid basis.

Hug Rug returns

Hug Rug gives buyers up to 30 days to return an item for a refund. The customer pays return postage, and a refund is issued within 14 days of the returned goods being received, minus delivery costs. Hug Rug can arrange a collection from the customer’s address for £13.50, available in England, Scotland and Wales but excluding the Highlands and Islands and Northern Ireland, and this charge is deducted from the refund. The original cost of postage is not refunded unless the item is faulty.

Discounts and offers at Hug Rug

Hug Rug offers free UK mainland delivery on orders over £75, calculated after discounts have been taken into account. The site has an Outlet section, and items ordered in sale events are dispatched within longer delivery windows. Promotional codes and vouchers are redeemed at checkout, and only one promotional or voucher code can be used per order and cannot be used in conjunction with other promotions or sales.

Good to know about Hug Rug

Hug Rug is a zero waste to landfill business, and its rugs and Eco-Washable Rugs are machine washable at 30°C. Many ranges are made using 100% recycled materials, including plastic bottles and recycled cotton. The brand states that 4.8 million recycled cotton t-shirts become yarn for its tufted rugs each year, 11.4 million recycled plastic bottles are turned into soft yet durable fibres, and 147 tonnes of industrial plastic waste is reused for rubber mat backings. Hug Rug offers a 5 year guarantee on its rugs, and it reports over 14,000 five-star reviews on Trustpilot.

What was read

These pages of Hug Rug’s own website, on 9 October 2026:

• Home page
• Shipping policy
• Returns policy
• About page
• Questions and answers
• Product list

This page sets out what Hug Rug offers, from what it publishes about itself. No product was bought or tested.