MUJI reviewProducts, prices, shipping and returns

What MUJI sells

MUJI sells women’s and men’s clothing, including coats and jackets, jumpers and cardigans, shirts, tops and T-shirts, trousers, skirts and shorts, pyjamas and loungewear, underwear, socks and tights, shoes, slippers, bags, scarves, hats, gloves, umbrellas, belts and sunglasses. Its homeware range covers storage in polypropylene, fabric, acrylic, wood, rattan and metal, electronics such as fans and air circulators, home fragrance, bedding, cushions and blankets, carpets, rugs and mats, towels, bathroom accessories, clocks and mirrors, picture frames and albums, glassware, tableware, cutlery, utensils, drinkware, food storage, kitchen textiles, cleaning, bins, laundry and clothing care, and tools and gardening. Furniture includes beds, mattresses, chairs, benches and stools, tables, sofas and footstools, home office pieces, cabinets and shelving units. Stationery covers pens and pencils, notebooks and paper, diaries, planners and calendars, ring binders, document wallets and folders, office supplies, gift wrapping and cards, and fun and games. The store also lists a beauty section. Individual products shown include travel slippers at £12.95, a recycled polyester water-repellent top loader backpack at £59.95, a refillable bottle with flip-top lid at £1.50, a water-repellent ripstop mini 2-way bag at £29.95, a recycled nylon water-repellent padded backpack at £49.95, a cotton pile portable eye mask at £9.95, a medium hard shell suitcase at £219, a small hard shell suitcase at £149, a cotton canvas shoulder tote bag at £19.95, a rechargeable handheld fan at £17.95, a polyester mesh travel bag at £9.95 and a hanging toiletry bag with detachable pouch at £24.95.

MUJI prices

MUJI prices on the UK online store start from £1.50 for a refillable bottle with flip-top lid. Small accessories and travel items sit between £9.95 and £29.95, including a cotton pile portable eye mask at £9.95, a polyester mesh travel bag at £9.95, a rechargeable handheld fan at £17.95, a cotton canvas shoulder tote bag at £19.95 and a hanging toiletry bag with detachable pouch at £24.95. Backpacks are listed at £49.95 and £59.95, and hard shell suitcases at £149 for 36 litres and £219 for 75 litres. The brand states that its production guidelines enable it to offer quality products at affordable prices.

MUJI shipping

MUJI offers free standard delivery on orders over £85. Furniture and bulky items are excluded from this offer and may be subject to a separate delivery charge, and orders that include them should be placed separately to receive free standard delivery on eligible items. Standard tracked delivery for small parcels takes 2 to 5 working days from dispatch and prices start from £3.95, with orders typically dispatched within 2 to 5 working days. Furniture and large items are delivered within 10 to 21 working days from £40. MUJI offers a furniture delivery service within the mainland UK, with the service and price depending on location: within the M25, furniture can be delivered on a future date of the customer’s choice from Wednesdays to Sundays, while outside the M25 delivery takes 21 working days, or up to 35 working days over the Christmas period, from Monday to Friday, with Saturday delivery usually available for an additional charge. Final shipping costs are calculated at checkout based on the delivery address and selected shipping method.

MUJI returns

MUJI accepts returns of items purchased from MUJI Online UK within 30 days of receipt of the order, provided they are in a fully resalable condition with their original, undamaged packaging. Returns must be registered and initiated through the BigBlue Returns Portal, and a £2.95 fee applies per order, deducted from the refund; items from multiple orders must be registered and returned separately. Items purchased online cannot be refunded or exchanged in-store, and store-bought items or items from a different MUJI region are not accepted. For hygiene and safety reasons, certain products including underwear, bed linen and personal care products can only be returned if unopened and unused. MUJI is currently unable to process exchanges for online orders, so a different item requires a return for a refund and a new order. Returns are processed at the warehouse within 15 working days of receipt, refunds are issued within 2 working days after return confirmation, and customers should allow approximately 17 working days from the date the return is received. Furniture returns are handled separately through Customer Services and are not processed via the online returns portal; for unsuitable furniture, the product must be unused and in its original, undamaged packaging, and the cost of collection, which may be equivalent to the original delivery charge, is deducted from the refund.

Discounts and offers at MUJI

MUJI offers free standard delivery on orders over £85. The site also lists a 10% student discount, MUJI membership and refer-a-friend rewards. Creating an account gives access to account benefits, a faster checkout process, order history and current addresses, and wishlists and saved items.

Good to know about MUJI

MUJI was born in Japan in the early 1980s, starting with 40 products, mainly foods, sold at the Seiyu department store. Its three founding principles are the selection of materials, scrutinising manufacturing processes and the simplification of packaging. MUJI researches worldwide for the most suitable resources and uses first-class materials, natural essences with low environmental impact, items discarded for their appearance, and offcuts and waste from the manufacture of other products, including recycled cotton fibres from the combing process, recycled paper in labels, bags and packaging, and pieces of candy cut off during manufacturing. It also chooses sustainable raw materials such as organic cotton, hemp or kapok. Manufacturing processes that have no impact on quality, such as sorting, sizing and polishing, are discarded, and the pulp bleaching process for packaging, labels and notebooks is omitted. The brand’s name, 無印良品, pronounced Mujirushi Ryohin and shortened to MUJI, literally means “No brand, quality goods”.

What was read

These pages of MUJI’s own website, on 16 October 2026:

• Home page
• Shipping policy
• Returns policy
• About page
• Product list

This page sets out what MUJI offers, from what it publishes about itself. No product was bought or tested.