TENWAYS reviewProducts, prices, shipping and returns

What TENWAYS sells

TENWAYS sells electric bikes across several ranges. Its city and compact e-bikes include the CGO600, CGO600 Pro, CGO600 Plus, CGO800S, CGO800 Plus, CGO009 and CGO COMPACT. Its hybrid and performance e-bikes include the AGO X, AGO T, AGO AIR and AGO Performance, some featuring a Bosch motor and belt drive. It also sells cargo e-bikes, the Longtail Duo and the CARGO ONE, and lists accessories such as carriers, an adhesive phone mount and the EH20 Smart Helmet. The product list also includes lease packages and a Smart Connect Subscription.

TENWAYS prices

TENWAYS e-bikes are priced from €1,099 for the CGO600 up to €4,999 for the CARGO ONE. The AGO Performance is listed at €3,299, the AGO T at €2,499, the Longtail at €3,499, the CGO600 Pro and Plus at €1,799, the CGO800S and Plus at €1,899, the CGO COMPACT at €1,999, the CGO009 at €1,999 and the AGO AIR at €2,099. The EH20 Smart Helmet is listed at €159 and the Smart Connect Subscription at €29. Across the store’s product list, prices run from €14.95 to €4,999, with a middle price of €93.

TENWAYS shipping

TENWAYS ships free on the CGO600, CGO600 Pro, CGO600 Plus, CGO800S, CGO800 Plus, CGO009, AGO X, AGO T and AGO AIR. The Longtail Duo carries a shipping fee of €59.00 and the CARGO ONE a fee of €99.00. TENWAYS delivers within the European Union, with the exception of Malta, Cyprus and EU-Outermost Regions, and to Switzerland. For the CGO and AGO series, dispatch is within 2 working days and delivery takes 2-5 working days, or 2-3 working days to Belgium and the Netherlands. For the CARGO ONE and LONGTAIL DUO, sent by direct truck delivery, delivery takes 7 working days. When an order is shipped, TENWAYS sends an automated email with tracking information, and it aims to deliver within 30 days of accepting an order.

TENWAYS returns

TENWAYS offers a 14-day return policy, so consumers who buy through tenways.com may return a product within fourteen (14) days of receiving it, without giving any reason. The item must be in the same condition it was received, unworn or unused, with tags and in its original packaging, and the buyer needs the receipt or proof of purchase; if the original packaging is lost, a new one can be paid for at approximately €150. The buyer must contact TENWAYS customer service within the 14-day period to start the return, and return delivery costs for the buyer’s own reasons are borne by the buyer. Refunds are made within fourteen (14) days of receiving the returned product, using the original payment method.

Discounts and offers at TENWAYS

TENWAYS runs an End of Season Sale with savings of up to €259 on selected e-bikes, together with free essential accessories. On its home page it lists €100 off the CGO600 New Edition with a free €59 rear carrier, and €100 off the AGO AIR Chain Drive with a free €159 smart helmet for the first 99 orders. It also lists €200 off the flagship 80 Nm mid-drive AGO T in White. Its site further lists a Student Program, a Loyalty Program, a Refer a friend program and Leasing.

Good to know about TENWAYS

TENWAYS describes itself as a group of e-bike experts whose mission is to join customers on every journey with high-quality e-bikes and next-level support. On sustainability, it has an ongoing partnership with Just One Tree, donating £1 for each e-bike sold, and works with Wheels 4 Life, which provides bicycles to people in need of transportation in the developing world. Its site states that 32,000+ trees have been planted with Just One Tree, that 8,857,460 kilograms of CO2 are to be removed from the atmosphere, and that communities across 32 countries are supported. The site also lists a Rewards program, a Blog and a Compare tool.

What was read

These pages of TENWAYS’s own website, on 18 October 2026:

• Home page
• Shipping policy
• Returns policy
• About page
• Product list

This page sets out what TENWAYS offers, from what it publishes about itself. No product was bought or tested.