The Independent Pharmacy reviewProducts, prices, shipping and returns

What The Independent Pharmacy sells

The Independent Pharmacy offers over 1362 leading medicines to treat over 94 conditions. Its range covers acne treatments, eczema and dermatitis treatments, erectile dysfunction treatments, hair loss treatments, hay fever treatments, menopause treatments, migraine treatments, pain treatments, rosacea treatments, skin infection treatments and weight loss treatments, alongside sexual health treatments for chlamydia, genital warts and genital herpes. Its product list also includes over-the-counter items such as Calpol Infant Sugar Free Oral Suspension, LoviOne Emergency Contraception, CanesOasis Cystitis Relief Oral Solution, Berocca Energy Release Effervescent Tablets, Vitabiotics Ultra Vitamin D Tablets and Sterimar Stop&Protect Allergy Response Nasal Spray.

The Independent Pharmacy prices

The Independent Pharmacy lists prices on its product pages, such as Calpol Infant Sugar Free Oral Suspension 200ml at £5.99, LoviOne Emergency Contraception at £12.99, Calpol SixPlus Sugar Free Suspension 200ml at £7.19, CanesOasis Cystitis Relief Oral Solution at £6.49, Berocca Energy Release Effervescent Tablets Orange Flavour (45) at £10.99, Vitabiotics Ultra Vitamin D 1000 IU Tablets (96) at £5.50, Berocca Energy Release Effervescent Tablets Mango Flavour (15) at £2.99 and Sterimar Stop&Protect Allergy Response Nasal Spray at £3.99. It states that its aim is to offer dependable, economical and convenient access to medicines, and that it only stocks safe medicines sourced from the same UK pharmaceutical wholesalers that supply the UK’s high-street chains.

The Independent Pharmacy shipping

The Independent Pharmacy ships free on orders over £40.00 and on NHS prescriptions, and delivers to anywhere in the UK as quickly as the next working day. Standard delivery costs £2.99 and takes 2 to 3 working days, express delivery costs £4.99 and takes 1 to 2 working days, and Special Delivery (Guaranteed) costs £8.99 with next working day delivery from Monday to Saturday. Orders placed before 15:00 are dispatched the same working day, and orders are not dispatched on weekends or bank holidays. The brand is currently unable to ship orders outside of the UK, including to mailing or forwarding houses and BFPO postcodes. All parcels are sent in plain, unbranded cardboard packaging that is sealed to be tamper-proof.

The Independent Pharmacy returns

The Independent Pharmacy asks customers to inform it of an intended return of non-medicinal products within 14 days of receiving the order, with the products in their original packaging and unopened. Once the return is authorised, the product may be sent back within 21 days, and a refund is made by the original payment method once the product has been received and checked, which may take up to 7 working days to reach a bank account. If the return is the customer’s decision, the customer pays the return postage, and no restocking fee is charged. For medication, the right to cancel lasts up to the point of dispatch, and medication returned within 30 days of an attempted delivery can be resent to the same or a different address.

Good to know about The Independent Pharmacy

The Independent Pharmacy is a fully regulated UK online pharmacy whose team of doctors, pharmacists and support staff are all UK-based, with 12 qualified pharmacists and 60 years of combined experience. Ordering starts with a free consultation in which qualified healthcare professionals assess the condition and needs, and repeat orders can be placed in a couple of clicks through the customer account. Clinical support is free from Monday to Friday, 9am to 5pm, and the brand states it is rated 4.9 out of 5 based on over 30,000 reviews collected on Google and Reviews.io. It accepts most major credit and debit cards, including American Express, as well as ApplePay and GPay, and card details can be saved securely for faster re-ordering.

What was read

These pages of The Independent Pharmacy’s own website, on 9 October 2026:

• Home page
• Shipping policy
• Returns policy
• About page
• Questions and answers
• Product list

This page sets out what The Independent Pharmacy offers, from what it publishes about itself. No product was bought or tested.